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Tips for staying safe online

Know who you are dealing with
Always access Internet banking by typing the bank’s address into your web browser. Never go to a website from a link in an email and enter personal details. If in doubt, contact the bank separately on an advertised number.

Keep passwords and PINs safe
Always be wary of unsolicited emails or calls asking you to disclose any personal details or card numbers. Keep this information secret. Be wary of disclosing any personal information to someone you don’t know. Your bank and the police would never contact you to ask you to disclose PINs or all your password information.

Keep hold of your cash!
Don’t be conned by convincing emails offering you the chance to make some easy money. If it looks too good to be true, it probably is! Be especially wary of unsolicited emails from outside the UK - it will be much harder to prove they are who they say they are.

Keep your PC secure
Use up-to-date anti-virus software and a personal firewall and, if your computer uses the Microsoft Windows operating system, keep it updated from the Microsoft website. Be extra careful if using Internet cafes or any PC which is not your own and over which you have no control.

Check your bank’s website
If in doubt, a good place to get help and guidance on how to stay safe online is your bank’s website. Check regularly for specific information and guidance on protecting your PC and yourself online.

Check your statement
If you notice anything irregular on your account contact your bank immediately.
Additional protective measures

• Always learn your password and other security information and destroy the notice as soon as you receive it.
• Never write down or record your password or other security information unless it is well disguised.
• Make sure that you always follow your bank’s terms and conditions.
• Always take reasonable steps to keep your password and other security information secret at all times - never reveal it to family or friends.
• Do not use the same password that you use for online banking at any non-banking sites.
• If you change your password, choose one which cannot easily be guessed.
• Never give your account details or security information to anyone. If phoning the bank, be aware of what information they will ask you: you will not normally be asked for your password in full.
• Ensure that there is a locked padlock or unbroken key in the bottom right of your browser window before accessing the bank site. The beginning of the bank’s Internet address will change from ‘http’ to ‘https’ when a secure connection is made.
• Never leave your computer unattended when logged in to Internet banking.
• Ensure that you log-out properly when you have finished banking online.