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Starting to hate ICICI Bank

I have had so many bad experiences with this Bank in the last month itself that all my good experiences of last 5 years are no longer relevant…

They had made it totally impossible to open a savings account in the bank. They rejected my credit card application without giving a specific reason, as it’s their company policy to not reveal the reason of rejection. The DMAT services are totally crawling at the height of trading session. The Gurgaon branch is always so crowded that you wound find your typical sabzi mandi more accessible. And they hate small companies wanting to open a current account in the company. I have received so many complaints about their services related to NRI accounts from people totally disappointed with the company.

Time to check out my alternative options.

5 Responses to “Starting to hate ICICI Bank”

1
Abhishek Says:
May 22nd, 2006 at 01:42 pm

Sarkari bank is your option!

How about State Bank of India?

2
Sushubh Says:
May 22nd, 2006 at 01:44 pm

dmat? do they offer online share trading? do they offer customer care which works? do they work from 8 am to 8 pm?

3
Mehak Says:
May 25th, 2006 at 06:09 pm

ohh man ICICI contact centers are horrible…

4
Pankaj Says:
September 19th, 2006 at 05:12 pm

I totally agree. You place a call and wade through the call centre (horrible experience), you get through after a while…chap tells you - I dialled the wrong number so dial again and sit in the queue.

You try to get hold of some one responsible for specific answer (not generic), they promise to return the call, what happens- nothing. You hardly ever get useful info from any of their call centre people. If you are lucky then this is because they are doing you a favour (well, you should have known about this, shouldn’t you?).

If they do give you information, this is often in the most patronising way - as if ‘get some grey matter, you do not know what are you missing’.

There must be some thing good about ICICI. Well, I do not know of any products they offer that other banks do not offer better.

I feeling is that this bank is getting arrogant by the day. This reflects intheir staff’s attitude. They expanded quicker than they thought possible. They are beginning to alienate their customers now. I for one am beginning to look for alternatives.

5
XYZ Says:
April 11th, 2007 at 11:41 am

hi
i would like to add some more info here
i have worked for icici call centre-and let me tell you working for hitler and nazis would be a better option!
highly stessful job,peanut incentives,excessive workload and unfriendly people
they recruit innocent people who think(at the time of joining only) that they are lucky! little do they know that they are bonded labourers for a year -10,000rs is taken -incase you are not able to comple 1 yr then…..mind you 10,000 rs gone!
in a day we took 150-200 calls phew!
with more and more people leaving icici each day the work pressure increases resulting in doing extra time sonetimes…
with unachievable targets loaded on our poor backs…icici call centre employees face acute health problems..almost go mad…shout and fight with parents and friends..life is hell…
we say HUM HAI NA! but deep in the hearts we know Humare liye koi nahi hai!
so….be aware before you join this call centre or open an a/c here…
So dont blame those poor chaps now….they are just doing the needful..behind them are thoswe BigDevils who have tied the knots of excessive workloads with 80-100 Que Calls waiting…the poor slave tend to talk harshly ….and d/c the calls sometimes
so take it easy chaps…dont blame these scapegoats…..blame the BigDevil..the creator of this nuisance…

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Original : http://sushubh.net/archives/2006/05/22/starting-to-hate-icici-bank/